Cancellation Policy

We understand your family schedule can change. As a small business, we have our cancellation policy in place so that we can can maintain a healthy staff to help us bring our very best towards hosting an engaging, vibrant and educational experience for your kids. Below is our summer camp policy. 

If you signed up for a class, class series, workshop or camp and need to cancel it due to scheduling conflicts, email us at or call us at 415-660-5975. Below is our policy for each program.


> 72 h notice: minus $35 administrative fee for single day or minus $50 administrative fee for multiple days

< 72 hr notice: no refund

Class or Workshop

> 24 h notice: credit only

< 24 h notice: no refund or credit 

Toddler STEAM and Mini STEAMster classes are allowed up to 2 makeup classes (when signed up for a series)

A few things to note: 

  • Refund will be initiated through original payment method
  • Credit will be applied on your account (regardless of registration source)
  • No refunds for sickness, emergency travel or partial attendance
  • Special exceptions may be granted depending on the circumstances
  • No refund on Flexi Pass

    Science Kits