2025 Camp Cancellation Policy

Updated: 5/09/25

We understand your family schedule can change. As a small business, we have our cancellation policy in place so that we can maintain a healthy staff to help us bring our very best towards hosting an engaging, vibrant and educational experience for your kids. Below is our camp policy.

If you signed up for our camp and need to cancel due to scheduling conflicts, email us at info@stemful-sf.com.

Below is our policy.

Transfer

You may transfer your registration to a different camp once at no cost. For any subsequent transfers, a $20 administrative fee will apply.

Transfer must be requested in writing to info@stemful-sf.com five (5) business days before the start of your camp session, pending availability. STEMful can not guarantee that a transfer is always possible.

Cancellation

Cancellations made within 24 hours of initial registration are eligible for a full refund, less any non-refundable credit card processing fees. 

To request a cancellation, please email info@stemful-sf.com. The date and time your email is sent will be the official timestamp for your request and will be used to determine any applicable refund according to our policy.

For cancellations made at least five (5) business days prior to the camp start date, you will receive an account credit OR a refund.
  • Credit Amount: Full session price, less a 5% cancellation fee per session. It is applicable to any future STEMful programs and expires within one (1) year from the date of issue.
  • Refund: Full session price, less 15% administrative fee per session

For cancellationl less then five (5) business days before camp start date:

  • No refunds or credits will be issued.

Waitlist Exception: 

  • Regardless of the cancellation timing, if we successfully fill your child’s spot with someone from our waitlist, you will then have the option of:
    • An account credit, minus a 5% administrative fee per session, OR
    • A refund, minus a 15% administrative fee per session.
If STEMful must cancel a camp due to unforeseen circumstances, you will be offered a choice:
  • A 100% refund to your original payment method, OR
  • A 100% credit, valid for one year from the date of our cancellation, which can be used for any future programs.

Additional Note:

Please understand that we are unable to offer refunds or prorated fees for days missed from camp, regardless of the reason (including illness or other personal circumstances).

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